The Secret To Finding The Right Employees

September 13, 2011

The quick-service restaurant operator, the walk-up pizza place guy and the manager of the snack food shop are all wrestling with the same question. “How do I find the right employees?” Answering the question through endless trial and error threatens to take the fun out of their work. There’s very little middle ground in the […]

Read the full article →

The Critical Difference Between How & Why

August 22, 2011

If you’re installing vinyl siding you mustn’t drive your nails tight. Otherwise the siding will buckle in warm weather. When you’re pulling wood on the green chain, rotate with the other guy every hour to preserve your stamina. In a quick-service restaurant, time your first batch of chicken to finish cooking ten minutes before the […]

Read the full article →

Your fairy called…she wants a raise!

August 17, 2011

I’ve lost track of the number of things that get measured during the first few years of a kid’s life. In addition to the height and weight stuff, there is a new battery of questions that must be answered at each checkup. “How’s his pincer grip?” “Is he cruising?” “How many words can he say?” […]

Read the full article →

Who Picks The Game?

August 16, 2011

Why is it we all understand the stereotype of the kid who threatens to take his ball and go home if he doesn’t get to pick the game? It resonates with me because I knew kids like that growing up. And if I’m completely honest with myself, I understand it because a version of that […]

Read the full article →

Recipes For Satisfying Work

August 4, 2011

I first learned of the world’s goodness at a kitchen table. In the South of my childhood, love was tangible. It was served to you on steaming plates and in cold glasses of tea. In this culture of hospitality, grandmothers reigned supreme. Refusing Grandma was a capital offense. Declining her signature dish was the most […]

Read the full article →